Last updated: 23 October 2026
1. Advance payment
To confirm a booking, customers are required to pay an advance of 10%–20% of the total trip price, as agreed and communicated by Salma Tour And Travel at the time of booking. The remaining payment, due date, and accepted payment method will be communicated before the booking is confirmed.
2. Cancellation and refund schedule
The cancellation period is counted from the booking date/time. The refund is calculated on the advance payment actually paid, not on the full trip price. The cancellation request must be sent to us in writing through WhatsApp or email so its date and time can be recorded.
| When cancellation is received | Refund of advance paid |
|---|---|
| Within 2 days of the booking date/time | 100% of the advance paid |
| After 2 days and within 7 days of the booking date/time | 50% of the advance paid |
| After 7 days of the booking date/time | No refund of the advance paid |
3. Examples
If the total trip price is ₹1,000 and the agreed advance is ₹100 (10%), the refund would be:
- Cancellation within 2 days: ₹100 refund.
- Cancellation after 2 days and within 7 days: ₹50 refund.
- Cancellation after 7 days: ₹0 refund.
If the agreed advance were ₹200 (20%), the corresponding refunds would be ₹200, ₹100, and ₹0 respectively.
4. How to request cancellation
Contact us at salmatour249@gmail.com or WhatsApp +91 70060 57960. Include the lead traveller's name, booking details, and a clear request to cancel. Please ask us to acknowledge receipt.
5. Refund processing
Once the cancellation and applicable refund amount have been confirmed, we will communicate the refund method and expected processing time. Processing may depend on the original payment provider. We will not describe a booking as cancelled until we have acknowledged the request.
6. Important notes
- Ask us to confirm the agreed advance amount and any remaining payment deadline in writing before paying.
- Any separate charges or non-refundable third-party bookings should be disclosed to you before you agree to them; clarify these in writing before payment.
- This policy is subject to applicable consumer-protection laws. Where applicable law gives a customer greater rights, those rights are not removed by this policy.
Before paying: please read this policy and ask us if any booking or cancellation term is unclear.